Earn member points with your online purchase by entering your Member ID on the cart page before checkout.

If you purchased through Shopee, Lazada, or TikTok Shop and would like to enjoy member benefits, please provide your official receipt and Member ID to our Customer Service team.
We will verify your purchase details and assist with your enquiry accordingly.

Member points will be credited to your account within 7 working days after purchase.

Points expiry reminders will be displayed in your profile 3 months before the expiry date.

No. Points cannot be awarded or reinstated for purchases made before your Jeweland membership registration.

Yes. Members will enjoy 2X points on all purchases during their birthday month, applicable to both online and retail purchases.

Yes, installment payment options are available for both online and retail purchases:

Online:
Grab Buy Now Pay Later (BNPL) is available at checkout.

Retail Stores:
Credit card installment plans are available with most major banks.

Tenure options: 6 or 12 months
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Online Store Payments can be made via:
- Visa & Mastercard
- Online Banking (FPX)
- GrabPay
- Other supported e-wallets

Installment Options (Online Only):
- Grab PayLater Installments – Split your payment over 4 months.

- Grab PayLater Postpaid – Pay the full amount in the following month.

Simply select your preferred payment method during checkout.

Retail Stores Payments can be made via:
- Credit Card (Visa & Mastercard)
- Bank Transfer
- E-wallets (Boost, GrabPay, - ShopeePay & Touch 'n Go eWallet)

Our retail stores also accept selected credit card installment plans, subject to participating banks and eligibility.

Orders are processed within 2–3 working days. Delivery timelines may vary depending on the logistics provider and destination.

Once your order has been dispatched, a tracking number will be sent to the email address provided during checkout. You can use the tracking number to monitor your shipment status.

Items are eligible for exchange within 7 days of purchase. Refunds are not permitted. Exchanges must be made for an item of equal or higher value, and customers are required to pay any price difference.