Earn member points with your online purchase by entering your Member ID on the cart page before checkout.

If you purchased through Shopee, Lazada, or TikTok Shop and would like to enjoy member benefits, please provide your official receipt and Member ID to our Customer Service team.

We will verify your purchase details and assist with your enquiry accordingly.

Member points will be credited to your account within 7 working days after purchase.

Points expiry reminders will be displayed in your profile 3 months before the expiry date.

No. Points cannot be awarded or reinstated for purchases made before your Jeweland membership registration.

Yes. Members will enjoy 2X points on all purchases during their birthday month, applicable to both online and retail purchases.

Yes, installment payment options are available for both online and retail purchases:

Online:
Grab Buy Now Pay Later (BNPL) is available at checkout.

Retail Stores:
Credit card installment plans are available with most major banks.

Tenure options: 6 or 12 months
Not applicable bunga raya gold bar

Online Store Payments can be made via:
- Visa & Mastercard
- Online Banking (FPX)
- GrabPay
- Other supported e-wallets

Installment Options (Online Only):
- Grab PayLater Installments – Split your payment over 4 months.

- Grab PayLater Postpaid – Pay the full amount in the following month.

Simply select your preferred payment method during checkout.

Retail Stores Payments can be made via:
- Credit Card (Visa & Mastercard)
- Bank Transfer
- E-wallets (Boost, GrabPay, - ShopeePay & Touch 'n Go eWallet)

Our retail stores also accept selected credit card installment plans, subject to participating banks and eligibility.

Orders are processed within 2–3 working days. Delivery timelines may vary depending on the logistics provider and destination.

Once your order has been dispatched, a tracking number will be sent to the email address provided during checkout. You can use the tracking number to monitor your shipment status.

Items are eligible for exchange within 7 days of purchase. Refunds are not permitted. Exchanges must be made for an item of equal or higher value, and customers are required to pay any price difference.

No, we currently do not offer overseas shipping.

We hope to expand our shipping services to more countries in the future.

Yes, we offer buy-back services for 916 and 999 gold.

Simply bring your gold item together with the original purchase receipt to your nearest Poh Kong outlet. Our retail team will assess the item and provide you with a buy-back quotation.

The buy-back value is calculated as:

Weight × Current Market Gold Price − 30%

If you need further assistance, please visit your nearest Poh Kong outlet.

Yes! We are pleased to offer FREE ear piercing services at all our outlets.

Ear Piercing Service: Free of charge
Stainless Steel Earrings: From RM30 or RM60 onwards (price varies by outlet)
Eligibility: Available for customers aged 12 years and above
Operating Days: Available on weekdays only (not available on weekends and public holidays)
Appointment: No appointment required. Walk-ins are welcome.

Important Note:
We recommend calling your preferred outlet before your visit to confirm service availability. Our staff will guide you through the ear piercing process to ensure a safe and comfortable experience.

Yes, we offer customised jewellery services for selected jewellery designs.

For the best consultation experience, we recommend visiting your nearest Poh Kong outlet. Our team will be happy to discuss your design preferences and guide you through the customisation options available.

Yes, we provide repair services for jewellery purchased from Poh Kong.

Please visit your nearest Poh Kong outlet with your jewellery and, if available, the original purchase receipt. Our retail staff will assess the condition of the item and provide a repair quotation.

If the jewellery was not purchased from Poh Kong, you are still welcome to bring it to any Poh Kong outlet for assessment. Our staff will evaluate the item and advise whether the repair can be carried out, along with a quotation if applicable.

Yes, we offer ring resizing services, subject to assessment.

If your ring was purchased from Poh Kong, please bring the ring to your nearest Poh Kong outlet, along with the original purchase receipt (if available). Our retail staff will inspect the ring and advise whether it can be resized, as well as provide a quotation if applicable.

If the ring was not purchased from Poh Kong, you are still welcome to bring it to any Poh Kong outlet for assessment. Our staff will evaluate the ring and advise whether resizing is possible.

Note: Ring resizing is subject to the ring's design and condition. We cannot guarantee that all rings are suitable for resizing.

Yes, we offer engraving services for selected jewellery.

For the best experience, we recommend visiting your nearest Poh Kong outlet. Our retail staff will assess your jewellery, advise whether engraving is available for your item, and provide a quotation if applicable.

Yes, we offer polishing services for selected jewellery.

For the best experience, we recommend visiting your nearest Poh Kong outlet with your jewellery. Our retail staff will inspect the item, advise whether polishing is suitable, and provide a quotation if applicable.

Note: Polishing services are available for selected jewellery only and are subject to the item's design, material, and condition. We cannot guarantee that every piece is suitable for polishing.

Our team will be happy to assist and guide you through the process.