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Delivery & Shipping Policy

We are shipping within Malaysia only.

 

Shipping Address

Please provide accurate and complete shipping information at the time of your purchase. We will ship your order to the address specified in the billing or shipping details provided during checkout.

Ensure that you include a valid and reachable phone number to facilitate smooth delivery.

We shall not be liable for any losses or damages resulting from an incorrect shipping address or unreachable phone number provided by the customer.

 

Delivery Timeline & Status

We will take approximately 2 to 3 working days to process your order once it has been successfully placed.

 

Estimate Delivery Timeline

• Klang Valley up to 3 working days
• West Malaysia outside Klang Valley up to 5 working days
• East Malaysia up to 8 working days

 

Customers will receive delivery status updates, including the tracking number, via email. You can also check the delivery status in your order details.

Shipping charges and delivery timeframes may be subject to revision. During peak seasons/campaigns/promotional events, order processing and delivery times may experience delays. Customers are encouraged to whatapps our Customer Service at  https://wa.link/2vwupr for updates and further clarification.

If we are unable to process your order within the timeframe, we will contact you via the provided contact information to notify you of the delay.

 

Delivery and Responsibility Policy

Our trusted courier partners ensure your orders are delivered safely and on time.

In the event of a loss during transit, we will work with the respective courier partner to investigate the issue thoroughly. Reimbursement to the customer will be processed only after the investigation is completed.

Customers are advised to receive their orders in person upon delivery. If the customer is unavailable, they must make necessary arrangements to ensure the order is received. Poh Kong and courier partners are not responsible for unattended deliveries with proof of delivery that are lost.

If delivery fails or is delayed due to customer-related issues, such as an incorrect delivery address, the package will be returned to Poh Kong. For re-delivery requests, additional delivery charges will apply.